Shipping & Returns

Shipping Policy

We offer standard shipping for all orders made in wawalooks store

For in stock item: 
Standard mail will take approximately 1-3 weeks after we received your payment. 
Cash on delivery, we will contact you with 1-3 days to arrange for collection. 

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For Pre-order item: 
After we received your order and payment, your order will be shipped once the stocks has arrived. Please note that date are not guaranteed and delay may occur due to unforeseen circumstances.
Cash on delivery, we will contact you upon stock arrival and arrange for collection. 

Kindly note, pre-order item cannot be cancelled or refund once the item has confirmed. 
 

Shipping charges:
Local (Singapore) 
- FREE charges for COD (selected location)
- FREE charges for postage via mail with minimum order over S$50 
- Postage charges at flat rate of S$1.50 for below S$50
 

Return & Exchange Policy

We offer 7 days return policy upon receiving the item. 

General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
•    The product must be unused and unworn.
•    The product must be in its original state and packaging with the original tags attached.
•    Apparel must have the original packaging and original tags attached.
 

Return product will be inspected by us. If any damage resulted by manufacturer, we will exchange with a new item. If resulted by other reason other than material or manufacturing process, we do not exchange and item will return to you. 
 

The return will be processed once we received the item, inspection and quality check may take up to 2 weeks. Once the return criteria is met, new item will be ship to you with 1-2 days.
 

Please contact us for more information or query.